Service Management and Design (MSc)

at University of Warwick

In today’s complex business environment, where so much of global GDP is now service-related, service science is a crucial area in which businesses must increase expertise in order to stay ahead.  

During the course, you will consider the complexity of services that bring together people, organisations, technologies and information, in order to deliver value for the customer. You will learn the tools and techniques to design the systems needed to work with your customer, and ensure the best outcomes are achieved. You will learn to structure a service organisation, and will look at excellence in service from a variety of international sector perspectives.  

This course will review operationally how you go about using techniques to design service experience, lead change, and drive business transformation. It will show you how you go about building reputation, relationships, and brand with your customer. It will help you make sense of big data, and the use of technology to effectively support service delivery.

Core modules
 

• Service Design and Delivery
• Service Support Technologies
• Business Model Generation
• Reputation and Relationship Management
• Leading Change
• Financial Analysis and Control Systems

Optional modules

Three additional elective modules should be chosen from a wide list of options, allowing you the flexibility to tailor the course in line with your specific interests.

Minimum requirements

2:i undergraduate degree (or equivalent).

Candidates with a UK 2:ii (or equivalent) may be accepted upon demonstration of relevant professional experience.

English language requirements

• Band A
• IELTS overall score of 6.5, minimum component scores not below 6.0
   

International Tuition Fees:

£20750 per year

The MSc in Service Management and Design is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

Graduates could expect to work within operations management, business transformation, customer-service or in a service support strategy role. Recent graduates have gone on to work in a wide range of industries including healthcare, finance, IT, travel, retail, education, hospitality, tourism, consultancy, and oil and gas.