This course combines a dedicated academic focus with a study of contemporary managerial and strategic issues. You will learn about the business environment in which luxury brands operate, the customer experience and reputation management in the digital world of luxury hospitality management.
To help you develop your advanced management skills, you will focus on the subtleties that separate businesses and services in the luxury hospitality sector today. This will allow you to develop a critical understanding of the operational, financial and cultural imperatives of luxury hospitality and the impact of changes in that environment at national and international levels.
You will address the opportunities and challenges involved in designing the customer experience within the luxury hospitality industry, focusing on the strategies that will help your future employer to achieve their goals.
You will also develop your ability to understand the broader demands of management at higher levels, including measuring and analysing the financial, social and environmental performance of the business.
We have been offering postgraduate courses in hospitality management since 1991 and have strong links with leading figures in the industry, many of whom are Patrons, Fellows and alumni of the School.
Extended Masters option
If you have an undergraduate degree, but do not quite meet the entry criteria for this course, you may qualify for our Extended Masters. You will take two extra modules to prepare you for the course and you must study full-time. We also provide English-language support if you need it. Once you complete these two modules, you can progress directly onto the regular Masters course.
Enhanced Extended Masters option
The Enhanced Extended Masters offers a comprehensive learning experience, you will study four modules over a full semester:
- Advanced Study Skills
- Critical Thinking
- Analysis and Evaluation
- Statistics and Business English.
Core to this offer is Business English, which will incorporate a wider range of learning material to allow you to gain a full understanding of this critical subject area. The applicability of Business English has been seen as key, allowing a seamless transition into the teaching methodologies of the Master’s courses offered at the University of West London.
Internship
You also have the option to take this Masters in hospitality management with an internship of minimum 1,200 hours (30 weeks) with an employer in luxury hospitality sector. The internship will help you to improve your existing skills and acquire new ones, explore your career opportunities, network and work as part of a team.
Please note the University does not guarantee a work placement for your internship – you will need to proactively seek an internship. You will be able to work closely with the Careers Team, who will provide you with relevant information, support and advice.