New Zealand Certificate in Food and Beverage Service (Level 4) Level 4

at Universal College of Learning

This programme consist 60 credits. The courses includes;

Operational Restaurant Service (20 Credits)

Learn to become a competent food server with advanced skills. The course covers:

• Menu design - factors influencing menu style; types of menus; menu terms; principles of menu design; menus for dietary needs; and upselling skills
• Advanced food service - silver service and other advanced service techniques
• Supervisory food service - styles of service, staff requirements and customer considerations.

Operational Beverage Service (25 Credits)

Learn to become a competent beverage server with advanced skills, and how to monitor and maintain legislative compliance
requirements for a hospitality establishment. The course covers:

• Preparation and presentation of espresso and other beverages from an espresso machine - bean to cup processes for coffee; storage and handling of products used by a barista; espresso and milk preparation; presentation techniques; faults and corrections in brewing processes; and other beverages, including hot chocolate, chai latte etc.
• Preparation and presentation of tea beverages - harvest and process methods; types of tea; preparation and service of tea; and storage and handling of tea
• Espresso equipment identification, handling and maintenance - equipment types and uses; maintenance; equipment faults; and emergency repairs
• Non-alcoholic beverages - mineral waters; juices; smoothies; preparation and service techniques; and fault identification and correction
• Wines, spirits and liqueurs, beer and cider - production processes; types and styles; preparation and service techniques; and fault identification and correction
• Cocktail mixology - production processes; types and styles; preparation and service techniques; and fault identification and correction
• Hospitality specific legislation - Smoke Free Environments Act; Privacy Act; Innkeepers Act; Consumer Guarantees Act; and Employment Legislation
• Management of licensed premises - nature and effect of alcohol; legal requirements and offences when managing a licensed premise; benefits of responsible service of alcohol; liquor licence criteria and offences against; maintenance of a safe drinking environment as a manager of licensed premises; and service techniques for prohibited persons and slowing of service.

Hospitality Service Standards (15 Credits)

Learn standards of professional practice for advanced food and beverage service. The course covers:

• Hazards within the workplace
• Health and safety in the workplace
• Food safety management
• Food safety plans
• Advanced customer service

Domestic Entry Requirements

Applicants should have completed the New Zealand Certificate in Food and Beverage Service (Level 3) with strands in Café Services and Functions Services, or an equivalent Level 3 qualification in hospitality, or have the equivalent industry skills and knowledge.

English language proficiency

If English is not your first language, you must also demonstrate English language skills equivalent to an IELTS overall band score (academic) of 5.5 with no band score less than 5 (or equivalent including TOEFL). IELTS scores used must be taken from a single IELTS Test Report Form (i.e. combining scores from more than one test is not permissible). UCOL is a TOEFL testing centre.

International Entry Requirements

In addition to the Domestic Entry Requirements, the following applies to international student applicants.

English language proficiency

International student applicants whose first language is not English must have an IELTS Academic score of 5.5 with no band score lower than 5 (or equivalent including TOEFL). IELTS scores used must be taken from a single IELTS Test Report Form (i.e. combining scores from more than one test is not permissible). UCOL is a TOEFL testing centre.

Under 20 years of age

In addition to this, international applicants under 20 years of age must have NCEA equivalency.

Domestic Fees: *
$3291.50

International Fees:*
$10,250.00

Graduates of UCOL's New Zealand Certificate in Food and Beverage Service will be able to:

• Apply health and safety, food safety and security practices
• Monitor and maintain interactions between colleagues, managers and customers to provide efficient service
• Follow standard operating procedures to deal with familiar problems in a hospitality establishment

Employment opportunities include working in:

• Hotels
• Restaurants
• Cafés
• Bars
• Overseas work
• Or staircase to further study